This type of listener may be receptive for only a brief amount of time and may become rude or even hostile if the communicator expects a longer focus of attention. They can become impatient with slow delivery or lengthy explanations. Time-oriented listeners prefer a message that gets to the point quickly. An action-oriented listener finds “buckling up” a more compelling message than a message about the underlying reasons. Instead, the attendant says only to buckle up so we can leave. To appeal to action-oriented listeners, the flight attendant does not read the findings of a safety study or explain that the content of the speech is actually mandated by the Federal Aviation Administration. For example, before an airplane waiting on the runway takes flight, a flight attendant delivers a brief speech called the preflight safety briefing.
This can be especially true if the reasons are complicated. This type of listener seeks a clear message about what needs to be done and might have less patience for listening to the reasons behind the task. Does the speaker want votes, donations, volunteers, or something else? It’s sometimes difficult for an action-oriented speaker to listen to details such as the descriptions, evidence, and explanations with which the speaker builds their case.Īction-oriented listening is sometimes called task-oriented listening. Why did the doctor go to Haiti? How did she get away from her normal practice and patients? How many lives did she save? We might be less interested in the equally important and urgent needs for food, shelter, and sanitation following the earthquake. The people-oriented listener is likely to be more attentive to the speaker than to the message itself.Īction-oriented listeners are primarily interested in finding out what the speaker wants.
If you are a people-oriented listener, you might have certain questions you hope will be answered such as: Does the artist feel successful? What’s it like to be famous? What kind of educational background does the artist have? In the same way, if we’re listening to a doctor who responded to the earthquake crisis in Haiti, we might be more interested in the doctor as a person than in the state of affairs for Haitians. For instance, when people-oriented listeners hear an interview with a famous rap artist, they are likely to be more curious about the artist as an individual than about music, even though they might also appreciate the artist’s work. People-oriented listeners listen to the message in order to learn how the speaker thinks and feels. The people-oriented listener is interested in the speaker.
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